Refund policy

MYOFORM

Return & Refund Policy

Last updated: July 2025

Because Myoform supplements are custom-made for you using your DNA and personal data, we can't resell or reuse them. That means we don't offer returns or "change of mind" refunds on personalised products. If something arrives damaged, defective, or incorrect, we'll fix it quickly and fairly.


1. Returns & Refunds (Personalised Products)

All Myoform supplements and kits are personalised and made to order. For that reason, all sales are final, and we do not accept returns or offer refunds for:

  • Change of mind

  • Ordering the wrong product

  • Not liking the taste or format

  • Deciding you no longer want to proceed

  • Any other non-fault related reason


This policy helps protect customer safety and product integrity.


2. Damages, Defects, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery and we will make it right (for example: replacement, reshipment, or refund — depending on the issue).

To help us resolve it fast, please include:

  • Your order number

  • A short description of the issue

  • Photos of the item and packaging (if applicable)


3. Missing Deliveries & Shipping Issues

If your tracking shows "delivered" but you haven't received your package, or it appears lost in transit, contact us and we'll investigate with the courier. If it's confirmed lost, we'll arrange a replacement where appropriate.


4. Exchanges

Because items are personalised, we generally cannot offer exchanges. If we made an error with your order, we'll correct it — just contact support.


5. Cancellations

If you need to cancel, contact us immediately.

  • If your order has not entered processing/production, we may be able to cancel and refund it.

  • If production has started (or the personalised product has been created), we cannot cancel or refund.


6. Exceptions / Non-Returnable Items

In addition to personalised products, we do not accept returns for:

  • Opened or used consumable goods

  • Sale items

  • Gift cards


7. European Union & UK Consumer Rights

Nothing in this policy affects your statutory rights.

If your order is shipped into the European Union, the 14-day "cooling off" right may not apply to goods that are made to the consumer's specifications or clearly personalised. If you believe your situation qualifies for cancellation under applicable consumer law, contact us and we'll review it fairly.


8. Contact Us

If you have any questions about this policy or an issue with your order:


Email: support@myoform.io

Phone: +44 7822 032370

Address: 16C Juno Enterprise Centre, Surrey Canal Road, London SE14 5RW, United Kingdom